Contact & Grievance Redressal
Contact & Grievance Redressal
Customer Support
For order assistance, product enquiries, cancellations, refunds, damaged-product claims or other customer-support matters, please contact:
House of Aanche / Aanché
Email: hello@aanche.in
Phone/WhatsApp: +91 87997 02962
Business Address:
Grd Floor, 63 Mansi Vihar, Sector 23, Ghaziabad, Uttar Pradesh – 201003
GSTIN: 09BRKPT1045E1ZP
Grievance Officer
Name: Sakshi Tyagi
Designation: Founder & Grievance Officer
Email: hello@aanche.in
Phone/WhatsApp: +91 87997 02962
Address: Grd Floor, 63 Mansi Vihar, Sector 23, Ghaziabad, Uttar Pradesh – 201003
How to Submit a Complaint
Customers may submit complaints by email or through the customer-support channels above.
Please include, where applicable:
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order number;
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name;
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contact information;
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nature of the complaint; and
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relevant photographs or documents.
A complaint or reference number will be provided where appropriate.
Complaint Handling
We will:
1. Acknowledge the complaint within 48 hours.
2. Review and investigate the complaint.
3. Endeavour to redress the complaint within one month from the date of receipt.
If additional information is required, we may request it from the customer.
This grievance mechanism does not restrict any right a consumer may have to approach a competent consumer commission, regulator or other authority.