Cancellation, Returns & Refund Policy

Last Updated: 24 August 2026

At AANCHÉ, every piece is carefully handcrafted, inspected, and packed for each order. Please read this Policy before placing an order.

1. Cancellation

Customers may request an order cancellation by contacting hello@aanche.in.

Cancellation requests received before an order enters processing will generally be considered.

Once an order has been processed or dispatched, cancellation may no longer be possible.

If a cancellation is accepted, the refund will be processed to the original payment method.

2. Change-of-Mind Returns

As our products are handcrafted, AANCHÉ does not generally accept returns or exchanges solely because a customer:

• Changed their mind

• No longer wants the product

• Selected the wrong product

• Does not prefer the fragrance after purchase

• Ordered the wrong quantity

Used or lit candles are not eligible for return, replacement, or exchange.

This does not affect any statutory consumer rights or remedies available under applicable law.

3. Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged

• Defective

• Materially different from the product ordered

• Incorrectly supplied

Please contact us as soon as reasonably possible.

For faster resolution, we request that customers notify us within 48 hours of delivery, where possible. This request does not limit any statutory consumer rights.

4. Evidence

To help us investigate your claim, we may request:

• Order number

• Photographs of the product

• Photographs of the outer packaging

• Photos or videos showing the damage

• A brief description of the issue

Please record a continuous unboxing video from the moment the sealed package is opened until the product is fully revealed if your order arrives damaged. This helps us verify transit damage and resolve claims more efficiently. 

5. Review of Your Claim

Once we receive the relevant information, AANCHÉ will review the claim.

Where a product is found to be defective, damaged, incorrectly supplied, or otherwise eligible under applicable law, we may provide an appropriate remedy, including:

• Replacement

• Repair, where appropriate

• Refund

• Any other remedy required under applicable law

6. Refunds

Approved refunds will be processed to the original payment method.

AANCHÉ will initiate the refund within 5–7 business days of approval. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

7. Return Shipping

Where the return is due to an issue attributable to AANCHÉ, we will provide instructions for the return and bear the applicable return shipping cost.

For change-of-mind returns that are not accepted under this Policy, return shipping will not be arranged.

8. Handmade Product Variations

Each AANCHÉ piece is handcrafted. Minor variations in ceramic texture, glaze, colour, shape, or finish are natural characteristics of handmade production and are not considered defects where the product substantially matches its description.

9. Candle Use

This Policy does not cover damage resulting from:

• Misuse

• Improper burning

• Failure to follow candle-care instructions

• Failure to follow safety warnings

• Improper storage

• Modification of the product

Where the issue is attributable to such use, a replacement or refund may not be available.

10. Late Delivery

If your order is delayed beyond the estimated delivery timeline, please contact us at hello@aanche.in.

We will reasonably assist in coordinating with the shipping provider and provide any remedy required under applicable law.

11. Complaints

Consumer complaints submitted to AANCHÉ will be assigned a reference number where appropriate.

Our Grievance Officer will acknowledge complaints within 48 hours and endeavour to resolve them within one month of receipt, in accordance with the applicable e-commerce framework.

12. Contact

Email: hello@aanche.in

Phone / WhatsApp: +91 87997 02962